(no subject)

[afuna]

Final word on the SitePoint thing:

I got an email back, letting me know that they've manually completed the transaction for me, and that any time I buy something from them using a credit card, their system will do the same so I should email them so they can continue to manually mark that transaction from me as complete.

I suppose I should be grateful that I don't need to send them any more proof; just need to email them a heads up. And I'm really grateful to everyone who has suggested alternatives -- thank you! If this was just about getting books, I would be on those in an instant. But all this has left a horrible taste in my mouth. I don't plan on buying SitePoint again.

I do plan to email back to thank the guy who handled my ticket, but first I need to wait until I'm over the urge to include a snippy thanks for the offer but no thanks, I won't be needing them to manually handle my future transactions because there won't be any future transactions.

Comments

[ninetydegrees]

first I need to wait until I'm over the urge to include a snippy thanks for the offer but no thanks, I won't be needing them to manually handle my future transactions because there won't be any future transactions.

I think you should definitely say it, to Customer Service maybe, but things can't get better when nobody speaks up.

[synecdochic]

Yes,exactly this. Nobody knows why you're not buying from them if you don't tell them. You'd just be counted as a customer who didn't make another purchase, not one who was specifically not buying again out of principle.

[kerravonsen]

but first I need to wait until I'm over the urge to include a snippy thanks for the offer but no thanks, I won't be needing them to manually handle my future transactions because there won't be any future transactions.

Oh, I think you should tell them. Let them know that they are losing a customer. Serves them right.